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Separate decision brief

One CIP procedure. Two answers.

This fictional new-accounts desk example represents no client work, result or endorsement.

Two new-accounts employees use one CIP procedure and give different answers about an expired license.

Decision

Version 4.1 controls for this desk; the expired-license question stays unanswered until the owner marks an exception path.

Gap: The procedure does not mark the expired-license exception path or who may approve it.

File: Version 4.1, both desk answers and the named gap.

Owner: CIP procedure owner. Reviewer: Compliance reviewer.

Next: Mark the exception path, record its owner and review the revised answer with the new-accounts supervisor.